Terms and Conditions

of Allen Physicians, PLLC dba Balanced Performance


TERMS AND CONDITIONS Effective Date: 1/1/2025

Welcome to Balanced Performance™. These Terms and Conditions ("Terms") govern your use of our website located at


https://www.balancedperformance.pro (the "Site"), and any services, programs, content, products, or consultations provided by Balanced Performance™, including in-person, online, and telehealth offerings. By accessing or using the Site or our services, you agree to be bound by these Terms. If you do not agree with any of these Terms, please do not use the Site.


1. Medical Disclaimer

Balanced Performance™ and Dr. Susan Lovelle provide educational and wellness information designed to support, not replace, a relationship with a qualified healthcare professional.

Any health-related content, recommendations, or protocols (including those concerning nutrition, hormones, stress, movement, supplements, or lab testing) are not intended as a substitute for personalized medical advice, diagnosis, or treatment.

If you are experiencing a medical emergency, call 911 or seek immediate medical attention.


2. Eligibility

You must be at least 18 years old to use this Site and its services. By using this Site, you represent and warrant that you are of legal age and able to form a binding contract.


3. Use of Site and Services

You agree to use the Site and services only for lawful purposes. You agree not to:

Attempt to gain unauthorized access to our systems or networks.Use content or materials for commercial purposes without written consent.Share or reproduce any program content, downloads, or course materials without permission.


4. Privacy Policy

Your use of this Site is also governed by our Privacy Policy https://www.balancedperformance.pro/privacy-policy, which outlines how we collect, use, and protect your information. By opting in to receive text messages from Balanced Performance, you agree to receive service updates, appointment reminders, promotional offers, and wellness tips. Message frequency may vary. Message and data rates may apply. Your information is handled in accordance with our Privacy Policy. You may opt out at any time by replying STOP or get help by replying HELP.


5. No Guarantees

While Balanced Performance strives to support your wellness journey with proven strategies, we do not guarantee specific results

. Individual outcomes vary and depend on a range of personal health, lifestyle, and environmental factors.


6. Payment and Refund Policy

All services, programs, and digital products must be paid in full at the time of purchase unless otherwise stated. Due to the nature of our programs (especially digital or downloadable products), refunds are not guaranteed and are subject to our discretion.

If you have concerns, please contact us at Admin@balancedperformance.pro

.


7. Intellectual Property

All content on the Site—including logos, graphics, videos, blog posts, program names, and materials—is the intellectual property of Dr. Susan Lovelle and Balanced Performance™. You may not use, reproduce, or distribute content without express written consent.


8. Telehealth Services

For any virtual or telehealth services offered, you understand that:

These sessions may involve health-related assessments or discussions. You consent to receive services via secure video or phone platform. You acknowledge the limitations and potential risks of telehealth, including technical disruptions or privacy issues.


9. Third-Party Links

The Site may include links to other websites for convenience or reference. We are not responsible for the content or practices of third-party sites and do not endorse them.


10. Limitation of Liability

Balanced Performance™ and Dr. Susan Lovelle are not liable for any direct, indirect, or consequential damages resulting from your use of the Site or services, including but not limited to health outcomes, business losses, or emotional distress.


11. Modifications

We may revise these Terms at any time without notice. The most current version will always be available on the Site. Continued use of the Site means you accept the revised Terms.


12. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.


13. Contact

If you have any questions about these Terms, please contact us at: Admin@balancedperformance.pro